Job Description: Self Storage Facility Manager

The Self Storage Facility Manager is responsible for the overall management and operation of a self-storage facility. They ensure the facility is well-maintained, secure, and provides exceptional customer service. The Facility Manager oversees day-to-day operations, tenant relations, facility marketing, and financial performance to achieve occupancy and revenue targets.

Responsibilities:

1) Facility Operations:

• Manage all aspects of facility operations, including facility maintenance, cleanliness, and security.

• Conduct regular inspections to ensure the facility meets safety and quality standards.

• Light maintenance property-wide and coordination of repairs

• Accurate record keeping of inventory, customer records and tenant information

2) Customer Service

• Provide superior customer service to existing and potential tenants

• Prompt response to customer inquiries, resolve complaints, and address tenant concerns professionally

• Conduct tours of the facility for prospective clients and assist them with selecting the appropriate size storage unit

• Ensure a positive tenant experience throughout their storage rental period

3) Tenant Relations

• Manage tenant accounts, including rent collection and late fees

• Handle move-ins and move-outs, ensuring proper documentation and adherence to policies

• Address issues related to access, billing and facility policies in a timely manner

• Build and maintain positive relationships with tenants through effective communication and problem solving

4) Marketing and Sales

• Develop and implement marketing strategies to attract new tenants and maximize occupancy

• Utilize various marketing channels, including online platforms, social media, and local advertising

• Conduct market research to understand local competition and adjust marketing tactics accordingly

• Participate in community events and establish partnerships to promote the facility

5) Financial Management

• Monitor and manage financial performance, including revenue, expenses, and budget adherence

• Prepare monthly financial reports and provide analysis to track facility performance

• Implement strategies to optimize revenue generation and minimize delinquencies

• Maintain accurate financial records and ensure compliance with financial policies and procedures

6) Staff Supervision

• Provide guidance, coaching, and performance evaluations to ensure a high-performing team

• Foster a positive and collaborative work environment that encourages productivity and teamwork

Qualifications:

• High school diploma or equivalent; additional experience in self storage or a related field is a plus

• Strong organizational and problem-solving skills

• Excellent communication and interpersonal skills

• Proficient computer skills

• Ability to work independently, multitask, and prioritize responsibilities

• Understanding of financial management principles and budgeting

Job Description- Self Storage Assistant Manager

The Self Storage Assistant Manager plays a crucial role in supporting the overall operations and management of a self storage facility. They assist the Facility Manager in ensuring the facility runs smoothly, provides excellent customer service, and achieves occupancy and revenue goals. The Assistant Manager helps oversee day-to-day operations, tenant relations, facility maintenance, and administrative tasks.

Responsibilities:

1) Customer Service

• Provide exceptional customer service to tenants and potential customers

• Respond to inquiries, assist with unit rentals, and provide information on storage options

• Address tenant concerns, resolve issues, and maintain positive tenant relations

• Assist with move-ins, move-outs, and provide guidance on facility policies and procedures

2) Facility Operations

• Assist in the overall management and maintenance of the facility

• Conduct regular facility inspections to ensure cleanliness, security, and safety standards are met

• Assist with facility maintenance tasks, including repairs, landscaping, and cleanliness

• Ensure proper functioning of security systems, gates, and other facility equipment

3) Administrative Duties

• Assist with administrative tasks, such as tenant paperwork, lease agreements, and rental payments

• Maintain accurate tenant records, contracts, and financial documentation

• Handle tenant inquiries and concerns via phone, email, or in-person interactions

• Assist in managing the facility's database and property management software

4) Sales and Marketing

• Assist in implementing marketing strategies to attract new tenants and maximize occupancy

• Conduct facility tours, provide information on storage options, and upsell additional services

• Support marketing efforts through online platforms, social media, and local advertising

• Assist with community outreach activities and participate in promotional events

5) Financial Management

• Assist with rent collection, late fee management, and maintaining accurate financial records

• Collaborate with the Facility Manager to monitor and achieve revenue targets

• Assist in managing delinquencies, collections, and tenant account updates

6) Tenant Communication and Support

• Maintain regular communication with tenants, including providing updates, reminders, and promotions

• Address tenant inquiries, resolve problems, and ensure high tenant satisfaction

• Assist in implementing tenant retention strategies to foster long-term relationships

Qualifications:

• High school diploma or equivalent; additional experience in self storage or a related field is a plus

• Strong organizational and problem-solving skills

• Excellent communication and interpersonal skills

• Proficient computer skills

• Ability to work independently, multitask, and prioritize responsibilities

• Understanding of financial management principles and budgeting